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Effective communication by harnessing the art of active listening.
Earlier today, I wanted to know the latest news and switched on my television to one of the morning hosted-with-guests shows. Sometimes we get carried away. On occasion, we’d rather be heard than listen. Or even when we try to listen, our minds are already preparing for responses instead of actively listening. It’s not easy to listen either (even on TV) when we hear more than one person talking.This post is motivated by my present musings about active listening.
It’s not easy to communicate effectively when you are talking and the other person is also talking, or, in the middle of your sentence the other person butts in. Listening is not easy, unless we are physically impaired of hearing. I don’t mean that. Not everyone listens and listens actively. Listening is an art. And difficulty in listening happens even amongst educated people, family members, or between good friends.So what are the signs why we can’t hear others?
- We select what we want to hear.
- We identify what the other person is saying to our own personal experiences that we miss what the other person is trying to convey.
- We drift off during the conversation thinking of other things.
- We prepare ahead what we are going to say next, instead of listening to the other person.
- .We change the topic too fast indicating that we’re not really listening or interested with what the other person is saying.
There are other reasons aside from those I’ve mentioned earlier. The fact that we were created with two ears and one mouth means something too. Active listening is a challenge to us all. We can always try to improve our skill to listen well. And make it an art as we master it. Active listening is important not just in communicating with our clients and customers, colleagues and supervisors, but even to people close to us, our family and friends.
Check out some of our other posts on communication – here.
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Job Skills Checklist
Lists are not exhaustive but helpful as basic information especially for those changing careers.
Consultancy / Consulting
Consultancy or consulting is providing advice, opinion, counsel and to deliberate together between the client and the consultant. Specific types of consulting include: management consulting, professional engineering, medical practice consulting, environmental consulting, franchise consulting, human-resource consulting, information consulting, information-technology consulting, performance consulting, political consulting, public-relation consulting, and supply-chain consulting.
- Ability to examine market structure
- Ability to research, analyze, and recommend solutions as necessary
- Analysis of business integrated systems
- Analysis of an area’s economy and related issues
- Analysis of natural environment and climate
- Analysis of opportunities in various areas of disciplines
- Analysis of business (in general) according to particular parameters
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Tidy office desks
Are you going for a holiday or vacation? Here are home-based cleaning tips to make it easier to return to your work desk after a break.
- Sort out your drawers at work. Keep only necessary items as you need. Throw out the items you don’t need, such as old papers, dated reference materials.
- Tidy up desk by not having too much stuff on it, otherwise, it looks cluttered. If you can, keep on your desk a tray (in/out), calendar, clock and a lamp.
- Resist the temptation of shoving things into your drawer.
- Go through everything on your desk or workstation. File papers you have to keep but throw away the rest. It is important to prioritise and decide what your most important and most-used items are. Place items such as scissors, pencils and pens in a drawer which is within an easy reach. Other items include stapler, erasers, sticky notes, highlighters, paper clips, etc. Or place your pens and pencils in a mug-like container.
- Loose papers being worked on should be placed in a desk box. nished. Others can be put in a binder or a folder, set aside in an easy to reach area if they are used frequently.
- Delegate someone available to sort out your incoming mail while you are away.
- Leave a ‘who to contact while you’re away’ message in your response email.
For your peace of mind, there’s nothing like coming back from a vacation or holidays to an organized and tidy work office from home.